Terms of service

1. Who We Are

Welcome to Hoyles, an online store offering a carefully selected range of home décor, lighting, lifestyle essentials and practical everyday products from suppliers worldwide.

Our store operates online and delivers to customers in the United Kingdom and selected international destinations.

Our website is operated by:

Store Name: Hoyles
Website: https://hoylesonline.com
Legal Business Name: Novaro&You
Business Address: Oranjeplein 4, 6369 VD Simpelveld, Netherlands
(This is our registered business address, not a visitor or return address.)
Email: [YOUR CUSTOMER SERVICE EMAIL]

For questions about our products, orders or services, please contact our customer support team.

2. Use of Our Website

By accessing or using our website, you agree to use our services responsibly and lawfully.

You agree to:

  • Provide accurate shipping, billing and payment information.

  • Use our website only for lawful purposes.

  • Refrain from attempting to disrupt, misuse or gain unauthorised access to our website.

  • Respect our intellectual property, including images, logos, content and branding.

We reserve the right to restrict access to our website where reasonably necessary to prevent fraud, abuse or unlawful activity.

3. Products & Orders

We aim to provide accurate product descriptions, images, prices and availability information.

Product availability may vary, and information may be updated from time to time.

When you place an order, you will receive an order acknowledgement or confirmation by email.

In certain circumstances, we may need to cancel or refuse an order, including where:

  • The product is unavailable.

  • A genuine pricing or product information error has occurred.

  • Payment cannot be successfully verified.

  • We reasonably suspect fraudulent or unlawful activity.

If we are unable to fulfil an order that has already been paid for, we will arrange an appropriate refund.

Changes to product information or prices will not retrospectively alter an order that we have already accepted without your agreement.

4. Shipping & Delivery

We work with international fulfilment partners to offer customers a varied selection of products.

Estimated delivery time to the United Kingdom: 7–20 business days, depending on the product and destination.

Please note:

  • Order processing may take place before dispatch.

  • Delivery estimates may vary between products.

  • Delays may occur due to customs procedures, public holidays, courier disruptions or circumstances outside our reasonable control.

  • Available tracking information will be provided where applicable.

If you have not received your parcel after 30 business days, please contact our customer support team so we can investigate.

Delivery estimates do not remove your statutory rights. Unless a different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered within 30 days of the contract being made.

If we fail to deliver within the legally required or agreed timeframe, you may have the right to request delivery within an additional reasonable period or cancel your order and receive a refund, depending on the circumstances.

For more information, please refer to our Shipping Policy.

Email: [YOUR CUSTOMER SERVICE EMAIL]

5. Customs & Import Fees

Some products may be shipped internationally.

Any applicable customs duties, import taxes or additional charges will be handled in accordance with the information provided to you before purchase and applicable law.

Where additional import charges are payable by the customer, this will be communicated clearly before checkout.

We aim to provide transparent pricing and delivery information so customers understand the total costs associated with their purchase.

6. Returns & Refunds

We want you to feel confident when shopping with Bete Abode.

For most online purchases, UK consumers have the right to cancel an order within 14 days of receiving the goods.

After notifying us of your decision to cancel, you generally have a further 14 days to return the item.

Certain statutory exceptions may apply.

For change-of-mind returns, customers are responsible for return shipping costs where this has been communicated before purchase and is permitted by law.

Our designated return facility is located in China. International return postage costs may apply.

If an item arrives faulty, damaged, incorrect or not as described, customers retain their statutory rights under applicable consumer protection legislation.

Depending on the circumstances, an appropriate resolution may include:

  • A repair

  • A replacement

  • A full or partial refund

For qualifying cancellations, refunds will include the original standard delivery charge where required by law.

Customers may inspect products as reasonably necessary to establish their nature, characteristics and functioning. Any permitted deduction for excessive handling will be assessed in accordance with applicable law.

Returns do not require prior approval to exercise statutory cancellation rights, although we recommend contacting our team first to obtain the correct return instructions.

Full details are available in our Return & Refund Policy.

Email: [YOUR CUSTOMER SERVICE EMAIL]

7. Payment

We accept payments through the secure payment methods displayed at checkout.

Depending on availability, these may include:

  • PayPal

  • Credit cards

  • Debit cards

  • Other supported payment providers

All prices are displayed in GBP (£) unless otherwise stated.

Applicable taxes and mandatory charges will be included in the total price or clearly explained before purchase, in accordance with applicable UK law.

All payments are securely processed through our authorised payment service providers.

Orders will only be processed once the required payment authorisation has been obtained.

For any questions regarding payments, please contact our customer support team.

8. Our Responsibility

We aim to maintain an accurate, secure and accessible website.

Occasional technical interruptions, minor errors or circumstances outside our reasonable control may affect the availability of our services.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms affects your statutory rights regarding:

  • Goods being of satisfactory quality.

  • Products matching their descriptions.

  • Goods being fit for their intended purpose where applicable.

  • Delivery obligations.

  • Refunds, repairs and replacements required by law.

We remain responsible for fulfilling our contractual obligations to customers in accordance with applicable law, including where third-party fulfilment partners or delivery providers are involved.

9. Intellectual Property

Unless otherwise stated, the content of this website, including its design, original text, graphics, logos and branding, belongs to Bete Abode or is used with appropriate permission.

You may not reproduce, distribute or commercially exploit protected website content without the relevant permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

10. Privacy

We respect your privacy and are committed to handling your personal information responsibly.

Details about how we collect, use, store and disclose personal information are available in our Privacy Policy.

This includes information about your rights under applicable data protection legislation.

For privacy-related enquiries, please contact:

Email: [YOUR CUSTOMER SERVICE EMAIL]

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations, services or applicable legal requirements.

The latest version will be published on our website.

Changes will not unfairly alter the terms of an existing accepted order without an appropriate legal basis or your agreement.

12. Governing Law & Consumer Rights

These Terms are governed by applicable law, taking into account mandatory consumer protections.

Nothing in these Terms removes any mandatory rights or remedies available to consumers in the United Kingdom or other relevant jurisdictions.

Consumers retain any applicable rights to bring claims before courts with jurisdiction under relevant law.

13. Contact Us

For questions about these Terms of Service, orders, delivery, returns or payments, please contact us:

Hoyles

Website: https://hoylesonline.com

Email: [YOUR CUSTOMER SERVICE EMAIL]

Legal Business Name: Novaro&You

Business Address: Oranjeplein 4, 6369 VD Simpelveld, Netherlands
(This is our registered business address, not a visitor or return address.)

Thank you for shopping with Hoyles.

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