Privacy policy

Last updated: October 19, 2026

Hoyles operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hoyles is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use your personal information to provide you with customer support, respond to your requests, provide effective services and maintain our business relationship with you.

  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.

  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different websites. Depending on where you reside, you may have a right to restrict the use of your information for targeted advertising.

  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group, where applicable.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce applicable terms or policies, and protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other users or third parties.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know: You may request access to the personal information that we hold about you.

  • Right to Delete: You may request that we delete personal information we maintain about you.

  • Right to Correct: You may request that we correct inaccurate personal information.

  • Right of Portability: You may have the right to receive a copy of your personal information and request its transfer to a third party, subject to applicable exceptions.

  • Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option included in our communications. You may still receive non-promotional emails regarding your orders or account.

Rights for UK and European Economic Area Residents

If you reside in the United Kingdom or European Economic Area, and subject to exceptions and limitations provided by applicable law, you may exercise additional rights:

  • Objection to Processing and Restriction of Processing: You may request that we stop or restrict processing your personal information for certain purposes.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise your rights by contacting us using the details below.

To learn more about how Shopify uses your personal information, including rights relating to information processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights.

We may need to verify your identity before processing requests, as permitted or required by applicable law. Where authorised representatives submit requests on your behalf, we may require proof of authorisation.

We will respond to requests within the timeframes required by applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to lodge a complaint with the relevant data protection authority.

UK residents may contact the Information Commissioner's Office (ICO) at https://ico.org.uk/.

For the European Economic Area, a list of supervisory authorities is available through the European Data Protection Board.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will rely on recognised transfer mechanisms, such as applicable adequacy decisions, the European Commission's Standard Contractual Clauses or approved UK transfer mechanisms, as appropriate and required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons.

Any revised Privacy Policy will be published on this website, together with an updated revision date where appropriate.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us:

Store: Bete Abode

Website: https://hoylesonline.com

Email: [YOUR CUSTOMER SERVICE EMAIL]

Business Address: Oranjeplein 4, 6369 VD Simpelveld, Netherlands
(This is our registered business address, not a visitor or return address.)

For the purposes of applicable data protection laws, the relevant legal entity operating Bete Abode is the data controller of your personal information.